Located on the picturesque waterfront in the heart of Wilmington, North Carolina, The Cove offers 35 custom-designed luxury houseboats for short-term stays. Their floating villas combine modern, upscale comfort with an elevated guest experience and a team committed to thoughtful hospitality.

Every detail, from architecture to amenities, was designed to feel seamless. But one piece remained unsolved: finding an access solution that was secure, reliable, and aligned with the high standards set throughout the property. 

After a year-long search for smart locks that could support their sliding glass doors, they found the right fit with 33 Lock.
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The Results

Since installing 33 Lock, access at The Cove has become effortless for both staff and guests. The system blends into daily operations, supporting the kind of stay their team works hard to deliver.

That simplicity has made a clear difference in how access is managed day to day, including:

• Automated PIN code management across multiple units
• Secure, keyless entry that gives guests independence from check-in to check-out
• Sleek, modern hardware that fits The Cove’s high-end aesthetic
• Time savings for staff by eliminating manual access support

The Cove delivers a guest experience that is carefully considered and intentionally designed, including the entry experience itself. With 33 Lock, they’ve implemented a solution that reflects the same standard of quality, consistency, and care that defines every stay.

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"After an extensive year-long search for sturdy and reliable smart locks, we finally found the perfect solution with 33 Lock. The durability and reliability of these locks are commendable, and the peace of mind they offer to both us and our guests is invaluable. Working with their team was nothing short of exceptional — their customer service was exemplary. We wholeheartedly recommend 33 Lock for their outstanding products and customer service. They have truly exceeded our expectations.”
- Marcia Bittner, General Manager, The Cove Riverwalk Villas at Port City Marina

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